UAE Salary Delay? How to File a Complaint in MoHRE’s ‘Instant Complaint’ Portal

No longer do employees in the UAE need to suffer in silence over a salary delay.A new mechanism will be put in place by MoHRE in 2026 that ensures swift and effective complaints. No matter if you are employed in a manual labor job or working in the office, knowing how to demand your salary that is ensured by UAE laws is something you should know as an employee.

Definition of Delayed Salary in the UAE?

According to UAE laws concerning payment of salary, it is compulsory for every business to provide timely payment of salary through the WPS mechanism. A delay in salary payment in the UAE occurs if your salary is not paid within 15 days after the due date of payment.

What You Need Before Filing

Before you use the MoHRE complaint portal in the UAE, you will need to have the following information at your disposal:

• Emirates ID – main ID issued by the government
• Labour Card Number – for confirmation of your employment
• Employment Contract – to verify the salary agreed upon
• Bank Statement – to prove you haven’t been paid
• WPS Registration – your salary has to be registered with the UAE salary protection system

How to make a complaint: Three options

1. Via MoHRE App (Highly Recommended)

The quickest way to lodge a salary delay complaint in the UAE is via the MoHRE mobile app on Google Play and Apple App Store.

• Install the MoHRE app.
• Sign in to UAE Pass for quicker transactions
• Select Services → My Salary Complaint or Labour Complaint
• Input your Emirates ID or Labour Card – job details pre-filled
• Choose the reason for the complaint and the delay period
• Attach the evidence (bank statement, contract)
• Submit and write down your complaint number

This is the essence of MoHRE’s instant complaint system – it’s easy, safe and traceable.

2: MoHRE Website

To submit a complaint to MoHRE online (desktop):

• Visit www.mohre.gov.ae
• Click on Services → Services for Employees
• Click on “My Salary Complaint – Private Sector Employees”
• Sign up with UAE Pass and fill in the complaint form

3: WhatsApp

Add 600590000 to your phonebook and message via WhatsApp to start the UAE labour ministry complaint process and talk to a live person.

Instant Complaint System 2026: Key Features

The new MoHRE complaint resolution system offers a number of key benefits for workers facing a wage delay in the UAE:

• Anonymity: Employers don’t know who complains to avoid retaliation
• Rapid redress: Cases are settled in 14 days
• Compulsory Mediation: A Tawafuq Centre legal advisor gets in touch within 72 hours
• Temporary Work Permit: MoHRE can issue you a temporary work permit if the employer fails to pay you while the worker’s grievance in the UAE MoHRE case is pending

What Happens After You Complain?

After you complain to the MoHRE helpline complaint UAE or online portal the process is as follows:

• Investigation – Competent officer investigates your complaint
• Inspection – Labour Inspection Department inspections of the company (if the complaint is accepted)
• Labour Court – If it doesn’t settle the matter and the employer doesn’t pay, the file labour case UAE online system refers the case to the Labour Court for UAE payroll delay legal action.

What Employers Face in 2026

UAE wage delay law has teeth. There are stronger penalties in place if employers don’t heed a salary delay in the UAE:

Delay Period	Penalty
17+ days	Suspension of new work permits
2+ months	Suspension of all work permits
3+ months	Company blacklisted; Public Prosecution notified
Repeated violations	Fines from AED 100,000 to AED 1,000,000

This enforcement mechanism – centred on UAE salary delay problem monitoring – demonstrates that the government expects timely salary payment to be an absolute priority.

How to Track Your Complaint

To benefit from your employee rights, UAE salary delay entitlements, you can track your complaint’s status through the MoHRE app by logging in and entering your reference number. Here’s how to check the complaint status, MoHRE UAE – just log in, click on “My Complaints,” and you will receive updates.

Final Word

If you’ve had a salary delay in the UAE – don’t worry, you have options. The MoHRE instant complaint system has been designed to allow you to access a rapid, secure and legally enforceable solution. Understand your UAE employment law worker rights, collect the paperwork and send in your complaint once the 15 days have expired. The system works when you use it.

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