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A Delta flight attendants dispute on a regional flight into Detroit has put in the spotlight a rarely seen problem: airline crew versus airline crew. The incident between the flight attendants and Delta Air Lines happened on a Delta Connection flight on Tuesday, when the captain notified ground staff that separation of the cabin crews might be necessary. So, for workers, the Delta flight attendant incident poses practical issues relating to the conduct policy of the airline, the disciplining of flight attendants, and whether, if a flight attendant is removed from duty, that is a typical occurrence.
Quick Facts
- Flight: Endeavour Air DL5090, which was its wholly owned Delta subsidiary.
- Route: Greenville-Spartanburg (South Carolina) to Detroit Metropolitan (Michigan)
- Aircraft: Mitsubishi CRJ-900LR
- Where: On board an aircraft en route to Detroit on Tuesday
- What was done: The captain informed ground control that separation of the crew might have to be considered to prevent escalation.
- Result: The plane landed safely, and it was said that the supervisors were asked to meet it at the gate.
- Causes: Not yet identified.
What Happened on Flight DL5090?
This is one hour and 20 minutes of flight time, and the flight was near Detroit when problems reportedly arose among flight attendants. The captain was waving it as they approached and asked in-flight management and supervisors to go to the gate. Minutes later, the plane landed safely without incident. There has never been an official statement about the reason behind the disagreement.
Can Airline Crew Be Removed From Duty After an In-Flight Conflict?
In general, yes. Airlines are able to remove employees while a matter is under review, and sometimes removal of flight attendants from a flight is used as a precaution and is not a determination. Following an incident of this nature, an airline will usually collect statements from all parties involved and will determine if it was a misunderstanding or an infraction of the rules of the workplace. Consequences can be a discussion or formal discipline.
The inside story of what happened to the DL5090 crew is not known, as Delta’s procedures are not public. Only one thing is certain: a dispute between Delta flight attendants and supervisors can lead to a formal review of the situation as soon as they meet the aircraft.
What the Delta Flight Attendants Dispute Means for Crew
If you are a cabin crew member, there are some things you should keep in mind:
- Read the rulebook: Your employee manual and union agreement establish the procedure for dealing with conduct complaints and the protections for such conduct.
- Record all the facts: Every time someone says something or someone is present, write it down in notes; if there is a review later, you will have something to remember.
- Request a union or peer representative: Many crew members may ask for a union or peer representative before making a formal statement.
- Maintain a professional atmosphere in the cabin: Passengers rely on a well-organised and calm crew – try to avoid any cabin conflicts before or after the flight.
Don’t panic about a career being in danger due to a reported dispute, because the course of action taken can influence the outcome.
Why Crew Conflict Matters for Safety
The primary reason for flight attendants to be on board is for safety reasons, ranging from emergency handling to assisting the cockpit. When there’s tension between co-workers, it can be distracting from those tasks, and that’s probably why the captain blew the whistle early. Often, the best method of avoiding safety problems from small issues is to report them promptly, to separate the children calmly, and to have a ground debrief.
Final Thoughts
What led to the fight among Delta Airlines’ cabin crew and its possible consequences is unknown. When dealing with airline employees, the most important thing is to know your rights, be professional, and document anything that goes awry.
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