Citi Launches ‘Citi AI’ for Hong Kong Employees: Key Features and Details

Citigroup has launched a suite of artificial intelligence applications, called ‘Citi AI’, to provide staff in Hong Kong with improved internal processes, geared towards efficiency and productivity, accessing information from Citi’s policy library, summarizing documents and drafting electronic communications.

Citi Hong Kong and Macau, CEO Aveline San, presented the initiatives which were aligned with the Hong Kong Monetary Authority’s initiative for responsible AI use in banking. The use of Citi AI in Hong Kong provided an opportunity in a highly complex and high-pressure environment like Hong Kong’s financial sector that served as a goal to test and improve these tools in a challenging environment.

Currently available to about 150,000 employees in 11 countries, including the U.S., India and Singapore, Citi AI will be made available to more markets in the coming months.

This development comes shortly after Citigroup reported that it planned to eliminate up to 200 information technology contractor positions in China, as the bank seeks to hire its own employees to conduct those operations around the globe, to better manage risk and data governance.

Citigroup hopes to reduce routine work, save time and improve accuracy by utilizing AI in its internal processes without losing security or decision making. It highlights the bank’s priority to use technology to support employees and increase operational efficiency.