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Amazon announced new October 2026 job cuts that have seen fewer than 1,000 white-collar staff members at its Stores division – the arm responsible for the primary e-commerce service – dismissed. Technical staff from the United States, India and the United Kingdom are all impacted, from customer service to engineering to marketplace support. What you need to know:
Quick Facts
| Detail | Info |
| When | October 2026 (confirmed October 8) |
| Jobs cut | Less than 1000 white collar jobs |
| Division | Amazon Stores (Amazon’s primary e-commerce business) |
| Countries affected | The United States, India, United Kingdom. |
| Roles at risk | Customer service, engineering, marketplace support. |
| Total since 2023 | 30,000+ across all rounds |
Why Is Amazon Cutting Jobs Again?
It’s not a one-off; it’s the next in a series of staff reductions that have accumulated to a total of 30,000 people. The underpinning of it is over-hiring as a result of the pandemic: when online shopping skyrocketed during the pandemic, Amazon couldn’t help but scale up. At the time of demand normalisation, it was left with a surplus of manpower.
Amazon has been pushing its investments in artificial intelligence, AWS cloud computing and logistics automation at the expense of the Stores unit, which has been hardest hit.
Which Amazon Jobs Are Most at Risk?
- Customer service – AI Chatbots and automated support systems have increasingly taken the place of customer service.
- Marketplace support/selling partner services – Seller tools are increasing in self-service with fewer headcount members in the back-end.
- Retail operations – Middle management level jobs in the Stores unit.
- The legacy retail engineering – Legacy teams on existing systems should expect consolidation as resources move to AI – segment is under pressure for resources to be reallocated to AI.
The logistics tech and AWS technologies are still relatively safe, while the role in AI development is still holding up.
Amazon Layoffs: Then vs Now
| Round | Year | Jobs Cut | Division |
| Major restructuring | 2023 | ~18,000 | Across divisions |
| Follow-up cuts | Jan 2024 | ~12,000 | Avoid using the app with a device, Prime Video or Twitch. |
| AGI team cuts | Jul 2026 | Undisclosed | AI/AGI group |
| Stores layoffs | Oct 2026 | <1,000 | Stores / Retail |
Are More Amazon Layoffs Coming?
Yes, probably in smaller waves. The restructuring of the Amazon work force will not be done just once. In view of the continuing trend of Amazon layoffs and their investment in AI technology, retail positions are even more threatened. Amazon has not hinted at a single huge layoff, however, Amazon’s usual practice of cutting down costs is unlikely to stop anytime soon.
FAQs
How many workers are affected in October 2026?
Less than 1,000 white collar workers, most of whom are part of the Stores division.
Which countries are hit by Amazon layoffs in 2026?
United States, India and the United Kingdom.
Which Amazon departments are facing cuts?
Customer service, selling partner services, marketplace support and portions of retail engineering.
Is AI driving Amazon layoffs?
It’s a very important consideration. Amazon is on the hiring end for its AI and cloud business, while automation minimises the need for big support and operations teams.
Amazon Layoffs: What Happens Next?
Who Faces Amazon’s Next Layoff Wave?
Uncover how 30,000 job cuts and AI adoption could reshape Amazon’s workforce.
Why Are Amazon, AWS and HR Struggling?
Find out what challenges Amazon, AWS, and HR teams are facing.
Are Tech Giants Hiring H-1B Workers?
Check out how Google, Meta, and Amazon continue hiring H-1B workers after layoffs.
Why Is Andy Jassy Defending Amazon Layoffs?
Explore Amazon CEO Andy Jassy’s latest defense of the company’s massive job cuts.
Will Amazon Rehire Employees Laid Off?
Discover Amazon’s 2026 rehire policy and why recruiters are contacting former employees.
