Zomato layoffs in customer support department raises concerns

Zomato has cut up to 600 customer support jobs in less than a year of taking the employees onboard, according to a report in Outlook Business. It comes as the Indian firm is facing reduced progress in its core food business and rising losses in its subsidiary Blinkit.

Zomato is also reported to be taking the help of artificial intelligence to automate certain functions and reduce costs for the company. The recent layoffs are raising serious concerns among existing employees.

It has been reported by Mint that Zomato hired nearly 1,500 employees for its customer support roles about a year ago. The employees laid off just recently got one month’s salary as compensation, as per media reports.